Support Center

Learn more about your device with guides, shopping support, and more.

Most Viewed

Why my ZTE device is Heating Up While Using or Charging

Phone overheating happens due to one (or more) of these causes: Overusing the phone. ...

Learn more 
What should I do when my ZTE device is heating up?

We hope the following steps will fix your concern but if not, kindly contact ZTE Suppo...

Learn more 
Touchscreen Not Working

If you notice any display or touchscreen issues, please follow the troubleshooting ste...

Learn more 
Device cannot power on

There’s a few steps we can do first: - Make sure the official charger and cable are w...

Learn more 
I've noticed that my battery drains rather quickly. What should I do?

Battery consumption is largely dependent upon user habits. If you think your battery i...

Learn more 
No signal/network issue

1. Please check if Airplane mode is switched off. 2. If you are using a ZTE device, p...

Learn more 
People cannot hear me during calls

First, make sure that your main microphone is not blocked by dust or debris. Confirm w...

Learn more 
Display Abnormal

When the display is showing abnormal color, you may check below phenomenon,- Yellow, b...

Learn more 

How can we help you?

ZTE Device FAQs
Order & Shipping
Payment
After-sales

Contact us

Name is invalid
Email is invalid
Subject is invalid
Message is invalid