Order & Shipping

Learn more about your device with guides, shopping support, and more.

What should I do if my parcel was damaged upon delivery?

If you've noticed damage upon delivery, please ask the courier to make take note. Please keep the original packaging and contact support@global.ztedevices.com as soon as possible. Be sure to to include pictures of the damage. Once we obtain all of the relevant information, it will usually take 5 business days to process.

Related articles

What should I do if my parcel is lost?

If you feel that your parcel is lost or missing, please contact support@global.ztedevi...

Read more 
Why is my order late?

Our shipping partners may experience delays during these unprecedented times. Please c...

Read more 
When will my pre-order ship?

Pre-ordered products will ship when the product becomes available. You will be notifie...

Read more 
What is the difference between Priority shipping service and Standard shipping service?

Items shipped via priority are shipped by air which results in faster delivery times. ...

Read more