Connectivity

Learn more about your device with guides, shopping support, and more.

I'm getting a weak network signal or no signal.

A vast majority of connectivity errors result from your network provider and not your device.

Please make sure the SIM Card is inserted correctly. Make sure your SIM card is facing the right direction.

While 2G and 3G networks are usually available, LTE connectivity can often be weaker depending on your area. Make sure that your SIM card's contacts are clean. If you're using a SIM tray adapter, make sure your SIM card is seated securely.

Confirm APN settings with your network provider.

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